Shipping policy

Processing Time

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

Shipping Time

Shipping times may vary depending on your location and selected shipping method.

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high-volume periods.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, shipping method, and destination.

Customers may qualify for free standard shipping on orders over $100.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow time for tracking information to update after shipment.

Delivery Areas

We currently ship within the United States and to select international locations.

Shipping Delays

While we do our best to ensure timely delivery, Sapphire Bleu Lux is not responsible for delays caused by shipping carriers, weather conditions, customs, or circumstances outside of our control.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase. Sapphire Bleu Lux is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery at Sapphirebleuluxe@gmail.com so we can assist you with resolving the issue.

Return & Refund Policy

Return Window

We accept returns within 14 days of delivery.

Return Conditions

To be eligible for a return, items must be:

  • Unused

  • Unopened

  • In their original packaging

For health and safety reasons, we cannot accept returns on opened or used hair care, skincare, or beauty products.

How to Request a Return

To start a return, please email Sapphirebleuluxe@gmail.com with:

  • Your order number

  • Reason for return

  • Any supporting photos (if applicable)

Once your return request is approved, we will provide further instructions.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–7 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at Sapphirebleuluxe@gmail.com with photos of the item.

Once reviewed, we will provide a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Final sale items

  • Gift cards

  • Used hair care or skincare products (for hygiene and safety reasons)