Return Window

We accept returns within 14 days of delivery.

Return Conditions

To be eligible for a return, items must be:

• Unused
• Unopened
• In their original packaging

For health and safety reasons, we cannot accept returns on opened or used hair care, skincare, or beauty products.

How to Request a Return

To start a return, please email Sapphirebleuluxe@gmail.com with:

• Your order number
• Reason for return
• Any supporting photos (if applicable)

Once your return request is approved, we will provide further instructions.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–7 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at Sapphirebleuluxe@gmail.com with photos of the item.

Once reviewed, we will provide a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Final sale items
• Gift cards
• Used hair care or skincare products (for hygiene and safety reasons)